Privacy Policy

Last updated: April 20, 2026

Amaichat LLC ("Amaichat", "we", "us", or "our") operates an AI-powered missed call recovery and customer communication platform for small businesses. This Privacy Policy explains how we collect, use, and protect information.

1. Information We Collect

We collect the following types of information:

• Business information: Name, phone number, email address, business type, and booking URL provided during signup.
• Customer phone numbers: Phone numbers of callers who contact our business clients. These are collected solely from inbound call records.
• Call and message data: Call timestamps, SMS message content, and interaction logs for the purpose of providing our service.
• Payment information: Processed securely through Stripe. We do not store credit card numbers.

2. How We Use Information

• To deliver automated SMS follow-up messages on behalf of our business clients
• To provide AI-powered call answering and appointment assistance
• To generate analytics and reports for business clients
• To process payments and manage subscriptions
• To improve our services

3. SMS Messaging

How consent is collected. Amaichat sends SMS messages only to callers who have placed an inbound voice call to one of our business clients AND have given explicit verbal consent during that call. No unsolicited, cold, or marketing messages are ever sent.

The opt-in flow is:

1. The caller dials the business's phone number — this is the caller's own action.
2. Our AI receptionist (powered by Amaichat) answers and helps the caller (booking, questions, transfer to staff, etc.).
3. If the caller wants follow-up information by text — for example, a booking link, appointment details, or business hours — the AI explicitly asks for verbal consent using these exact words:

"I can send you a text with your booking link, appointment details, or follow-up information from Amaichat. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Our privacy policy is at amaichat.com/privacy-policy. Would you like me to send that?"

The SMS is sent only if the caller responds affirmatively (e.g., "yes", "sure", "please"). If the caller declines or doesn't respond, no SMS is sent. The caller's phone number was already provided by them through the inbound call itself — Amaichat does not purchase, scrape, or otherwise acquire phone numbers.

Message frequency. Typically 1 SMS per inbound call event (a confirmation or booking link). If the caller replies and engages in a follow-up conversation, additional messages are exchanged as part of that conversation. There are no scheduled promotional sends, no batch sends, and no marketing campaigns.

Opt-out. Recipients can opt out of receiving any further messages at any time by replying STOP. Upon receiving STOP, an automatic confirmation is sent and the number is permanently blocked from receiving further messages from Amaichat. Recipients can also reply HELP at any time to receive contact information for assistance.

Mobile information sharing. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile phone numbers, SMS opt-in consent, and SMS message content collected by Amaichat are never sold, rented, or transferred to any third party for marketing or promotional purposes whatsoever. The only parties with access to a caller's mobile number are: (a) the business client whose customer the caller is (so they can serve that customer), and (b) the service providers strictly necessary to deliver the SMS (Twilio for transmission, our database provider for storage and opt-out tracking). These service providers are bound by data-processing agreements and operate solely as our processors — they do not use this data for their own marketing or promotional purposes.

Message and data rates may apply. Standard mobile carrier rates apply to messages received and sent. Check with your mobile carrier for applicable rates.

4. Google API Services — Limited Use Disclosure

Amaichat's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Specifically:

• We use Google Calendar API solely to check availability and create appointment events on behalf of the authenticated user (the business owner).
• We only access Google user data to provide the scheduling functionality the user explicitly requested — not for any other purpose.
• We do not use Google user data for advertising, marketing, or any purpose unrelated to the requested scheduling service.
• We do not sell, transfer, or share Google user data with third parties, except as necessary to provide the requested service or as required by law.
• We do not allow humans to read Google user data unless the user has given explicit permission, it is necessary for security purposes, or it is required by law.
• We do not retain Google Calendar data beyond what is necessary to provide scheduling functionality.
• Users may revoke Amaichat's access to their Google account at any time through their Google account settings. Upon revocation, no further calendar access will occur.

5. Information Sharing

We do not sell, trade, or rent personal information to third parties. We may share information with:

• Our business clients: Call and message data is visible to the business whose customers contacted them.
• Service providers: Twilio (SMS/voice), OpenAI (AI processing), Supabase (database), Railway (hosting), Stripe (payments). Each operates under their own privacy policy.
• Legal requirements: If required by law or to protect our rights.

6. Data Retention

We retain call and message records for up to 12 months. Business account data is retained for the duration of the subscription plus 30 days after cancellation. You may request deletion of your data at any time by contacting us.

7. Security

We use industry-standard security measures including encrypted data transmission (HTTPS), secure database storage, and access controls. No method of transmission over the internet is 100% secure.

8. Your Rights

You have the right to:

• Request access to your personal data
• Request correction or deletion of your data
• Opt out of SMS communications by replying STOP
• Contact us with any privacy concerns

9. Contact Us

For privacy questions or data requests, contact us at:

Amaichat LLC
Email: support@amaichat.com
Phone: +1 (571) 999-4342
Website: amaichat.com

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify business clients of significant changes via email or SMS. Continued use of our service after changes constitutes acceptance of the updated policy.